SHIPPING & DELIVERY

What do we offer?

We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

For free shipping: Packages from our warehouse will be shipped by ePacket.

For standard or expedited shipping: Packages from our warehouse will be shipped by EMS, Fedex or DHL depending of the option selected.

Do you ship worldwide?

Yes. We provide free shipping to over 185 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

For free shipping: Shipping time varies by location. These are our estimates:

• Asia >> 10-20 Business days
• United State >> 10-30 Business days
• Canada, Europe >> 10-30 Business days
• Australia, New Zealand >> 10-30 Business days
• Central America, South America >> 15-30 Business days

*This doesn’t include our 2-5 day processing time. For standard or expedited shipping: It is faster compare to our fee shipping option. You can find the standard or expedited shipping time on each product page. Take note that in some country and/or product, standard or expedited shipping option might not be available.

What is our delivery guaranteed time ?

Please check our Buyer Protection program for more details concerning  our 45 days delivery guaranteed time policy.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please Contact us.

For your convenience, you can directly track your shipment on our Website at the the following link: Track your Order. Take note that on some country, tracking service is not available. We will notify you if you are in that case.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please Contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

PAYMENT METHODS

Payments methods include Credit Cards via Stripe and PayPal.

Stripe accept all major debit and credit cards from customers in every country. When you select Stripe as the payment method, you will be able to process your transaction directly on the website.

PayPal is an easy way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

1) After viewing your items on your shopping cart page, you can click on "Complete Order" Button and check out with PayPal or Stripe. Then you will leave our site and enter PayPal’s website. For Stripe your transactions will be process directly on the website.

2) Follow the on-screen instructions. Once you are done you will be redirected to our Website and will receive an email confirming your order.

Re-Direction to PayPal's website for payment is to ensure Security and Compliance. Concerning Stripe, this payment getaway services allowed High Security Protocols directly on the website. Data security has a big importance for Kalikasan Jewel, your shopping experience must be flawless from start to the end!

If you have any question or request, please do not hesitate to Contact us.

We will be please to assist you.